Sets the time (in seconds), in which calls should be answered. The setting depends on your circumstances: ringall may be annoying, while others cause additional waiting time for the caller, if agents not connected to the phone. It should be noted that agents, for which a lower penalty (penalty) has been established agent who always preferred a higher penalty. In Asterisk 1.6 will probably be the roundrobin procedure is forfeited and rrmemory in roundrobin renamed.
#CALL QUEUE IN ASTERISK SERIES#
Starts the series in which, after the last call to the series. Select the agent randomly from this queue. Ring the agent with fewest completed calls from this queue. Ring the each available agent one by one.Ĭall the agent who is longest idle in available agents If you use this option, make sure that file technical-support.gsm should be availabe in the sound directory the default path of sound directory is /var/lib/asterisk/sounds.ĭetermines how and what’s the order of the agents when a call comes to this queue:Īll available agent should ring until one responds. This is made for agents which are set in more than one queue. Usually this option is used to inform the agents, which queue exactly, they will answer. You can specify an announcement, which to be played to the agents, when they answer the incoming call. We choose the top-scale Category default: Musiconhold In nf file defined category of music queue. By default the option is set to yes.Įach queue is a separate section. Persistentmembers = yes, so that when you restart Asterisk the agents will be automatically readded into their recorded queues.
#CALL QUEUE IN ASTERISK HOW TO#
In Asterisk n file is where we define queues and the way that how to handle the callers. Members are those channels that are active answering the Queue.Asterisk transfers an inbound call to a queue, which is then in turn transfered to an available agent. An agent logs in indicating that s/he is now ready to take calls. Agents are the people (or person) that answer call(s) that have been placed into a specific Queue.
The latter allow storing queue configuration in a database so that changes are immediately available for new callers without the need for an explicit reload. Queues are defined in nf or in dynamic realtime. Music played while waiting in the queue.A strategy for how to handle the queue and divide calls between members.Members that answer the queue (extensions or users that login as agents).Incoming calls being placed in the queue.
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